Call Analysis Agent

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Welcoming Analyser

Completed

Created January 23, 2026 at 10:46 AM

Progress100%

Total: 10

Completed: 10

Pending: 0

Recurring Issues

Based on 10 evaluated calls

Script Adherence - Partially Met4 calls

Customer Acknowledgment - Partially Met4 calls

Loan Information Accuracy - Partially Met2 calls

Identity Verification - Partially Met1 call

Call Results

Call ID	Status	Evaluation Criteria	Actions
WC2026012302	Completed	No issues
WC2026012301	Completed	No issues
WC2026012306	Completed	Script Adherence - Partially MetCustomer Acknowle... - Partially Met
WC2026012308	Completed	No issues
WC2026012304	Completed	No issues
WC2026012305	Completed	Script Adherence - Partially MetCustomer Acknowle... - Partially Met
WC2026012310	Completed	Identity Verifica... - Partially Met
WC2026012303	Completed	No issues
WC2026012309	Completed	Script Adherence - Partially MetCustomer Acknowle... - Partially Met
WC2026012307	Completed	Script Adherence - Partially MetCustomer Acknowle... - Partially Met