Loan Qualification Agent Analysis - 28 Jan

Completed

Created January 28, 2026 at 07:57 AM

Progress100%

Total: 10

Completed: 10

Pending: 0

Recurring Issues

Based on 10 evaluated calls

Agent Comprehension Failure - Moderate Issues1 call

Numerical Accuracy - Some Errors1 call

Energy & Confidence - Moderate9 calls

Awkward Silences - Occasional Pauses8 calls

Mispronunciations - Minor Issues6 calls

Agent Comprehension Failure - Minor Misunderstanding4 calls

Customer Comprehension Failure - Minor Confusion3 calls

Numerical Accuracy - Mostly Accurate1 call

Call Results

Call ID	Status	Evaluation Criteria
CALL-003	Completed	No issues
CALL-009	Completed	Energy & Confidence - ModerateMispronunciations - Minor Issues
CALL-008	Completed	Energy & Confidence - ModerateAwkward Silences - Occasional Pauses
CALL-006	Completed	Energy & Confidence - ModerateMispronunciations - Minor Issues
CALL-007	Completed	Energy & Confidence - ModerateMispronunciations - Minor Issues
CALL-005	Completed	Energy & Confidence - ModerateMispronunciations - Minor Issues
CALL-004	Completed	Agent Comprehensi... - Moderate IssuesNumerical Accuracy - Some Errors
CALL-002	Completed	Energy & Confidence - ModerateMispronunciations - Minor Issues
CALL-001	Completed	Energy & Confidence - ModerateAwkward Silences - Occasional Pauses
CALL-010	Completed	Energy & Confidence - Moderate