Create Analyser

Configure a new analyser with evaluation criteria and information fields.

Create Analyser

Basic configuration

Task

Call script and FAQs

Evaluation Criteria

Review and enable criteria

Analyser Name *

Agent Type *

Whether the calls are handled by human agents or AI agents.

Call Type *

Whether calls are received from customers or made to customers.

Agent Purpose *

The primary purpose of the calls being analyzed.

Language *

The primary language(s) used in the calls.

Company Background

Provide context about your company to help the AI understand the calls better.